GENERAL INFORMATION
1. DO YOU OFFER SAMPLES, AND IF SO, WHAT IS THE POLICY?
2. IS A PRINTED WEDDING FAVOR BLISS CATALOG AVAILABLE?

ORDERING
1. WHAT ARE MY PAYMENT OPTIONS?
2. DO YOU SHIP INTERNATIONALLY?
3. WHAT IS THE CURRENCY FOR ALL PRICES?
4. WHAT ABOUT STATE SALES TAX?
5. CAN I ORDER VIA TELEPHONE?
6. WHAT IS THE MINIMUM ORDER?
7. WHAT IS WEDDING FAVOR BLISS’S PRODUCT AVAILABILITY?
8. WHERE WILL MY ORDER BY SHIPPED FROM?

RETURNS AND EXCHANGES
1. HOW DO I CHANGE OR CANCEL MY ORDER?
2. CAN MERCHANDISE BE RETURNED?

SPECIAL SERVICES AND PROGRAMS
1. DOES WEDDING FAVOR BLISS OFFER A SERVICE TO WRAP FAVORS, TIE RIBBONS, PACKAGE FAVORS, ETC.?
2. DOES WEDDING FAVOR BLISS HAVE AN ONLINE AFFILIATE PROGRAM?
3. DOES WEDDING FAVOR BLISS OFFER WHOLESALE PRICING?

SECURITY AND PRIVACY POLICY
1. WHAT IS WEDDING FAVOR BLISS’S PRIVACY POLICY?
2. HOW DOES WEDDING FAVOR BLISS USE MY PERSONAL INFORMATION?
3. ARE ONLINE TRANSACTIONS SECURE?
4. WHAT IS MY AGREEMENT WITH WEDDING FAVOR BLISS WHEN SHOPPING?
5. WHAT SHOULD I DO IF I AM HAVING DIFFICULTY WITH THE WEBSITE

CONTACTING WEDDING FAVOR BLISS
1. WHAT ARE WEDDING FAVOR BLISS’S HOURS OF OPERATION?
2. HOW DO I PROVIDE GENERAL FEEDBACK?
3. I AM A VENDOR, HOW DO I INQUIRE ABOUT MERCHANDISING?
4. I AM WITH THE PRESS, WHO DO I CONTACT?


- GENERAL INFORMATION -

1. DO YOU OFFER SAMPLES, AND IF SO, WHAT IS THE POLICY?  back to top
We understand that you may wish to request product samples and we are happy to help. Please feel free to place your sample order online however keep in mind that some products do carry minimums based on product packaging. These items CAN NOT be broken down.

2. IS A PRINTED WEDDING FAVOR BLISS CATALOG AVAILABLE?  back to top
No, Wedding Favor Bliss does not carry a print catalog. We feature all of our products on our web site. Please visit http://www.weddingfavorbliss.com to view our selection of unique and high quality favors and gifts.


- ORDERING -

1. WHAT ARE MY PAYMENT OPTIONS?  back to top
Wedding Favor Bliss is happy to accept Visa, MasterCard, American Express, and Discover credit card payments.

If you have any questions, contact Customer Service by phone at (323) 850-0388 or toll-free at 1-866-943-4454 or use our online contact form.

2. DO YOU SHIP INTERNATIONALLY?  back to top
Wedding Favor Bliss currently does NOT accept international orders. We ship only to the lower 48 states of the US.

3. WHAT IS THE CURRENCY FOR ALL PRICES?  back to top
All prices listed on our Wedding Favor Bliss web site are quoted in US Dollars.

4. WHAT ABOUT STATE SALES TAX?  back to top
All orders shipped to destinations within the state of California are charged 8.25% sales tax. Orders sent to destinations outside the state of California are exempt from sales tax.

5. CAN I ORDER VIA TELEPHONE?  back to top
No, at the present time we are only accepting online orders.

6. WHAT IS THE MINIMUM ORDER?  back to top
While Wedding Favor Bliss does not have a minimum order amount some products on our web site do have minimum quantity requirements. When minimum quantities are required they will be listed under the product description for that given product. You are welcome to place an order in any quantity above or at the stated minimum requirement for the specific product. If you would like to see a product prior to making a purchase, you are welcome to place a sample order however, if it has any minimum requirements you will still be subject to them.

7. WHAT IS WEDDING FAVOR BLISS’S PRODUCT AVAILABILITY?  back to top
All inventory is shipped directly from our warehouse with delivery being between 10-15 business days (roughly 2 to 3 weeks) from date or order.

8. WHERE WILL MY ORDER BY SHIPPED FROM?  back to top
Depending on product availability, orders will be sent from our warehouse in Los Angeles, CA or directly from the manufacturer.


- RETURNS AND EXCHANGES -

1. HOW DO I CHANGE OR CANCEL MY ORDER?  back to top
You may change or cancel within 24 hours of placing your order as long as the order has not been processed and shipped. For all personalized items, once the order has been processed, we do not allow changes or cancellations to be made.

2. CAN MERCHANDISE BE RETURNED?  back to top
At Wedding Favor Bliss, we want you to be completely satisfied with your purchase. We are confident that you will love our products, however if you are not satisfied with your purchase, please call or e-mail us within 7 days of merchandise receipt to initiate a return or exchange and obtain a return authorization number. We will not accept any returns without a Return Merchandise Authorization number (RMA).

Credit for the returns will apply only to the purchase price of the product. Shipping and processing charges will not be refunded. Please read our detailed policy for Returns & Cancellations.


- SPECIAL SERVICES AND PROGRAMS -

1. DOES WEDDING FAVOR BLISS OFFER A SERVICE TO WRAP FAVORS, TIE RIBBONS, PACKAGE FAVORS, ETC.?  back to top
Wedding Favor Bliss does offer an assemble service for an additional fee. Please contact Customer Service at (323) 850-0388 or toll-free at 1-866-943-4454 or use our online contact form for further details.

2. DOES WEDDING FAVOR BLISS HAVE AN ONLINE AFFILIATE PROGRAM?  back to top
Wedding Favor Bliss does not have an affiliate program at this time.

3. DOES WEDDING FAVOR BLISS OFFER WHOLESALE PRICING?  back to top
Wedding Favor Bliss does not offer wholesale pricing on our products.


- SECURITY AND PRIVACY POLICY -

1. WHAT IS WEDDING FAVOR BLISS’S PRIVACY POLICY?  back to top
Wedding Favor Bliss is committed to protecting the privacy of our customers and using information responsibly. Please review our detailed Privacy Policy.

2. HOW DOES WEDDING FAVOR BLISS USE MY PERSONAL INFORMATION?  back to top
All information we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and service and are never stored.

3. ARE ONLINE TRANSACTIONS SECURE?  back to top
Wedding Favor Bliss assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certified by GeoTrust to encrypt all of you personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

4. WHAT IS MY AGREEMENT WITH WEDDING FAVOR BLISS WHEN SHOPPING?  back to top
By using our web site or purchasing a product form us, you agree to the collection and use of the information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use it.

5. WHAT SHOULD I DO IF I AM HAVING DIFFICULTY WITH THE WEBSITE?  back to top
We take pride in the performance of our website but sometimes we hear from people who have had problems getting through. In our experience, performance problems on the Internet can occur for a variety of different reasons, including the time of day, congestion on the Internet itself, problems at an individual Internet Service Provider, or problems at a website. It’s always possible that you tried at a time when we were very busy, We’d like to encourage you to try us again soon, and if the problem persist please contact Customer Service at (323) 850-0388 or toll-free at 1-866-943-4454 or use our online contact form to try to find out what is causing the problem.

- CONTACTING WEDDING FAVOR BLISS -

1. WHAT ARE WEDDING FAVOR BLISS’S HOURS OF OPERATION?   back to top
Wedding Favor Bliss customer service representatives are available to assist you Monday through Friday, 9:00am – 6:00pm (PST). Please call our toll-free number at 866-943-4454 to speak to one of our helpful customer service representatives. You can also contact us using our online contact form. We will respond to all email inquires within 24-48 hours.

2. HOW DO I PROVIDE GENERAL FEEDBACK?   back to top
We would love to hear from you! We are constantly trying to improve our customers’ experiences and would greatly appreciate any feedback you can provide, both good and bad. Please send all feedback through our online contact form.

3. I AM A VENDOR, HOW DO I INQUIRE ABOUT MERCHANDISING?   back to top
We are constantly looking for unique products to add to our collection. Vendors who are interested in submitting product samples to Wedding Favor Bliss for consideration can send all product and pricing information through our online contact form.

Send non-returnable samples, along with pricing and other pertinent information to the following address:

Wedding Favor Bliss
Samples Enclosed
311 N. Robertson Blvd. Suite #306
Beverly Hills, CA 90211

4. I AM WITH THE PRESS, WHO DO I CONTACT?   back to top
For press inquiries, please contact Carlos M. Donahue at (323) 850-0388 or use our online contact form.